Terms and Conditions

All communication regarding your reservation(s) will be sent via email. During the first call, our highly trained reservation specialist will ask all the necessary questions and collect all of the information we require to ensure your experience is a Majestic One. All confirmations are communicated via email. Mib Limousine llc and Mib Transportation is not responsible if any or all communications end up in the spam box. It is the booker’s responsibility to check all email boxes and verify the accuracy of all information on this confirmation. Please notify Mib Limousine llc immediately with any incorrect information. This confirmation serves as a primary service agreement. Any additional changes and extra services to be provided will be communicated via email marked as modified. Please note that Mib is copied on all communication sent via email as a backup. Payment(s), deposit(s), and receipt(s) will be sent at the time of payment. Additional payment(s) and final receipt(s) will be emailed within 24 hours of completing the reservation. 

All reservations require immediate payment and/or deposit when booking to secure your reservation.  Remainder balances are due following the schedule below. Any changes or additional charges will be processed after the completion of the reservation. 

SERVICE TYPE 

FULL PAYMENT DUE 

Sedan/SUV 

Time of booking 

Van/Limos 

7 days prior to service 

All chauffeurs preplan the trip to ensure on-time arrival at all reservations. Mib its chauffeur, and or its affiliates shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop off information, and any situation beyond our control. Mib Limousine llc dispatch will notify you immediately via phone call or text message with any updates regarding late arrival. 

Warm Weather Conditions 

Please note that large vehicles (Sprinters, Limos, Buses, etc.) are built with additional compressors to properly cool down vehicles during the hot summer months. These vehicles will cool the inside 20-30 degrees below the outside temperature. When filled with passengers and extremely hot weather/sun is present, the vehicle may feel less cool than expected. We will always make every effort to ensure a comfortable service but will not discount or refund services due to high temperatures. 

RATE: 

ALL-INCLUSIVE – The rate you are quoted shall remain the same rate billed except for additional time used and possible additional charges listed below. 

GRATUITY – Chauffeurs are paid an appropriate wage and 100% of the gratuity for the service(s) they perform. If the chauffeur asks for or says he does not get gratuity, please call our office immediately at 801-201-4078. Additional gratuities for exceptional services are always welcome at the customer’s discretion but are not expected. 

ADDITIONAL CHARGES – Additional charges for wait times, additional stops, tolls/parking, and damages may apply. 

AIRPORT PICK-UP POLICY 

Mib Limousine llc will automatically adjust the scheduled pick-up time based on the flight’s scheduled arrival. If a plane is delayed significantly, the company will make every effort to arrive upon landing but may be slightly delayed in these cases. 

COMMERCIAL FLIGHT TRACKING – All flights will be tracked via multiple flight tracking software options and your airline’s website. Pick-up time for airport arrivals will be adjusted to match the expected flight arrival time.  It is the responsibility of the booker to provide accurate flight information. In the event the client changes flights, they must inform Mib Limousine llc immediately, or possible wait time/late cancellation fees will be incurred.  Mib Limousine llc is not responsible for inaccurate reporting of flight arrival times from any flight tracking software or commercial airline website. Please note that Mib Limousine llc is not responsible for missing connecting flights or major airline cancellations. Rescheduling a new flight and or date will be considered a new reservation. 

PRIVATE FLIGHT TRACKING – All private flight arrivals with a trackable tail number will be subject to the commercial flight tracking policy. Private flight arrivals where no tail number is available, or the tail number is blocked will have the vehicle staged 15 minutes prior to the flight’s scheduled arrival. Wait time after the flight’s scheduled arrival will be billed at the standard wait time policy. In order to minimize wait time charges, please update Mib Limousine llc immediately with any known changes to private flight arrival times or possible delays.

AIRPORT PICK-UP PROCEDURES: 

Shortly after the plane arrives at the gate, please expect a text from the chauffeur providing you with directions to our designated pick-up location at the airport.  In the event the passenger is unable to contact or locate the chauffeur, immediately call dispatch at 801-201-4078. 

(Curbside) – Take the escalators behind the information desk and proceed to the lower level and exit through the doors. L2 or L3 your vehicle will pick you up on the 1st lane closest to the doors you exit from. Between columns 5A-7A. In the event the passenger is unable to locate the chauffeur, immediately call dispatch at 801-201-4078. 

SLC (Inside Meet and Greet) – This service has an additional charge.  Look for your Chauffeur as you entered to. The. Arrival Hall. Your Chauffeur will have a sign and be in the center area between the baggage claim carousels. Near one of the white columns. Greeter will be holding a name sign for the passengers.  The greeter will escort the passenger through the airport, to baggage claim, and to their chauffeur. In the event the passenger is unable to locate the greeter, immediately call dispatch at 801-201-4078. 

Other Airports – Please note that each airport is different. Passenger(s) pick-up locations may change; however, our procedure does not. Upon arriving at the gate, expect a text from the chauffeur providing a designated pick-up location. This could be inside at the baggage claim or curbside airport permitting. In the event the passenger is unable to contact and locate the chauffeur, immediately call dispatch at 801-201-4078. 

FBO – Chauffeur will pick up passengers on the tarmac plane side at all fixed-base operators whenever available. Please note that certain FBOs have regulations regarding vehicle entrance onto the tarmac that Mib Limousine LLC and Mib Transportation has no control over. Chauffeurs will follow the pick-up procedure provided to them by the specific FBO. 

DEPOSIT, PAYMENTS AND CANCELLATION POLICIES: 

Deposit and Payment- All airport and FBO pick-up reservations require full payment at the time of booking to secure your reservation. All other reservations require a 50% deposit at the time of booking. All Deposits paid to Mib Limousine LLC are non-refundable. Deposits are taken depending on the type of service, payment method, and total amount to be billed for services. If a reservation requires a deposit, the service is not considered confirmed until the deposit has been paid. Your confirmation will be noted in your deposit schedule. 

SERVICE TYPE 

FULL PAYMENT DUE 

Sedan/SUV 

Time of booking 

Van/Limos 

7 days prior to service 

CANCELLATION POLICY: 

• 24 -hour cancellation notice required for all airport services 
• Mib Limousine LLC is not responsible for missing any connecting flights 
• Mib Limousine LLC is not responsible for any major airline cancellations.   
• All other reservations in sedan and or SUV require 72 hours cancellation notice 
• Executive Van and Limos require 7 days cancellation notice 
• All deposits are not refundable 
• Failure to notify Mib Limousine LLC will result in a full charge 
• It is the responsibility of the booker, 3rd party, and or passenger to comply with all cancellation policies 
• Mib Limousine LLC and its affiliates are not liable in the event of mechanical breakdown while en route and or during the charter and will only be responsible for making up lost time at a mutually agreed date. No refund will be issued 
• Mib Limousine LLC is not responsible for delays or the termination in winter caused by unsafe road conditions (i.e., not salted, accidents, road closures, etc.). 
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LATE CANCELLATIONS– Late cancellations are considered any cancellation made after the allotted cancellation period. Full charges will be billed in the event of late cancellations. In the event that no cancellation was made, and the chauffeur is on location, the vehicle will wait up to 30 minutes without contact before being considered a late cancellation. If the chauffeur or dispatch team is unable to make contact with the passenger within 30 minutes of the scheduled pick-up time (without prior arrangements), the vehicle will be released, and full charges will be due. 

WAIT TIME – Wait time is billed for any wait time after the scheduled pick-up time in 15-minute increments at the vehicle’s standard hourly rate.  Wait time shall not apply to hourly services as hourly billing commences at the scheduled pick-up time. Wait time for commercial airport pick-ups commences 35 minutes after gate arrival for domestic flights and 45Mins for international flights. 

HOURLY SERVICES – Hourly services are billed from the scheduled pick-up time until the final drop-off time or the vehicle’s minimum number of hours, whichever is greater. Hourly services will be billed in full for the total number of hours reserved, regardless of usage. Hourly services that start or end outside of the home operating area will be charged garage-to-garage 

STOPS – There are no stop charges on hourly services.  Stop charges apply on point-to-point, direct, and airport transfers.  Stop charges include up to 15 minutes at the respective stop.  Stops exceeding 15 minutes may incur wait time or cause services to be converted to an hourly charter.  Mileage fees may apply if stops are out of the most direct route of the transfer.  One 15-minute courtesy stop is provided on trips exceeding 90 minutes 

TOLLS AND PARKING – Tolls and parking are billed based on actual usage and necessity 

BAR STOCK – In the event the client wishes to have additional amenities stocked in the vehicle that are not regularly provided, Mib Limousine LLC and Mib Transportation may be able to provide such items. Please note that the bar stock fee covers the cost of the item plus an additional surcharge for time and resources spent purchasing those items. 

DAMAGE POLICY 

By receipt of this confirmation, you agree to be liable for any damages you (the client) or any passenger make to any vehicle during the charter. To include but not limited to smoking in the vehicles, vomiting in vehicles, excessive spills/messes, burns, tears, broken glassware, etc. 

In the event of damages, you agree to pay the following charges associated with such damages: 

Smoking in Vehicle 

$500 + out of service cost 

Vomiting in Vehicle 

$200 + out of service cost 

Rips, Tears, Burns 

Actual Cost to Repair + out-of-service cost 

Broken Glass Ware 

$10 per glass/flute, $50 per decanter 

Excessive Messes/Spills 

$200 + out of service cost 

Broken Fixtures 

Actual Cost to Repair + out of service cost 

ALCOHOL, INTOXICATION AND BEHAVIOR POLICY: 

In the event any passenger do not follow the below policies, services may be terminated immediately without notice. Depending on the severity of the infraction, passenger may be dropped off at the nearest safe location or police station. If the chauffeur feels that the action of any passenger is an immediate threat to the safety of any person or property, the chauffeur will call the police for assistance. Terminated services are billable in full, and no refund will be made. 

MINORS – Alcohol will not be provided and will not be allowed in a vehicle where minors are riding, even if certain passengers are over the age of 21. 

INTOXICATION – Mib Limousine LLC is committed to providing a safe and enjoyable experience on every occasion, including when passengers may consume alcohol. To ensure the safety of all passengers, the chauffeur, and property, passengers will not be permitted to enter the vehicle or will be asked to exit the vehicle in the event they have become overly intoxicated to the point of being belligerent, sick, or unable to walk by themselves. This decision will be made at the chauffeur’s discretion on duty and management. 

BEHAVIOR – For the safety of all passengers, the chauffeur, and the vehicle, the following behaviors are not permitted while in the vehicle: 

• Smoking of any kind (to include e-cigarettes and vape options) 
• Standing while the vehicle is in motion 
• Putting body parts or foreign objects out any windows or sunroofs 
• Aggressive behavior (including, but not limited to, yelling, excessive arguments, fighting, threatening, etc. 
• Throwing items 
• Being destructive towards property or the vehicle itself 
• Creating excessive messes and spills 
• Obstructing the chauffeur’s ability to drive safely 
• Any actions that break a local, state, or federal law. 

AGREEMENT: 

• Mib Limousine LLC, its subsidiaries, and its affiliates Shall not be held responsible for late arrival caused by (but not limited to) acts of nature, traffic delays, breakdown, incorrect pickup and drop-off information, and any situation beyond our control 
• Mib Limousine LLC reserves the right to terminate services without notice, prior to the scheduled pick-up time, in the event that the weather would provide unsafe road conditions for the vehicle to be able to safely transport passengers. In the event of unsafe road conditions, Mib Limousine LLC will make every effort to provide a replacement vehicle with a similar seating capacity for the service 
• Mib Limousine LLC reserves the right to subcontract services out to other licensed and insured ground transportation providers without notice to the client 
• Mib Limousine LLC is not responsible for items left in the vehicle. The chauffeur (s) will walk through the vehicle to make sure that no items are left behind at the end of the service.